Maya eSIMMaya Mobile has been a fixture in the travel eSIM space since 2015, historically known for a simple website-only purchase flow. In 2026, Maya launched a dedicated app for the first time, alongside its existing per-country and regional plans. It's also backed by a 180-day money-back guarantee, one of the strongest refund policies in the category. Here's what the real data shows about pricing, coverage, and support.
Maya Mobile is a strong pick for travelers who'd rather not download yet another app just to buy data — everything happens on the website, and installation uses your phone's native eSIM settings, the same as any provider. Combined with unrestricted hotspot on every plan and a 180-day money-back guarantee, it's a genuinely low-friction option. The trade-off: unlimited plans throttle after a daily cap rather than staying truly unlimited, and coverage quality varies more by destination than with some competitors, since Maya resells access across 400+ partner networks rather than a smaller, more curated set.
Maya Mobile is operated by Maya Virtual, Inc., a company founded in 2015 and headquartered in Delaware, USA — making it one of the longer-running names in the travel eSIM space, predating the current wave of eSIM-specific startups. Maya doesn't operate its own network; it resells access through more than 400 network partners worldwide, including major carriers like Vodafone, Orange, and O2, which is part of why its country coverage runs so broad. For years, Maya's reputation rested on a deliberately simple website-only buying process with no app or account required. That changed in May 2026, when Maya launched its first dedicated app, giving travelers a choice between the original website-and-QR-code flow and app-based installation and management.
Maya covers 200+ countries and destinations through its network of 400+ local carrier partners, with most destinations offering at least two partner networks for redundancy — a genuine coverage advantage over providers that rely on a single local carrier per country. Speed runs at 4G/LTE or 5G depending on the destination and which partner network your eSIM connects to; 5G availability is inconsistent and not listed per-country ahead of purchase. Independent reviews and forum reports describe generally reliable performance in commonly visited destinations, with a recurring pattern of weaker or less consistent connectivity in specific remote or less-touristed regions — one widely cited complaint involved unreliable data across a multi-week stay in the Philippines outside major cities, while short trips to nearby countries on the same device worked without issue, suggesting the gap is destination- and partner-specific rather than a systemic problem with Maya itself.
In May 2026, Maya launched its first dedicated app (branded "Travel Mode" for its core feature), available on both the App Store and Google Play. The app centers on a install-once model: set up your eSIM a single time, then toggle data on when you're traveling and off when you're home, rather than buying a fresh plan for every trip. Maya's own app listings describe unlimited data across 165+ countries starting around $1.67–$3.33 per day depending on plan length, with an optional auto-renew toggle — we haven't independently verified those figures ourselves, so treat them as Maya's stated pricing rather than confirmed by our testing, and check maya.net for current terms. The app currently holds a 4.3/5 rating on the App Store from just over 500 ratings — a reasonable early score, though a small sample for a brand-new release. Reception has been mixed in one notable way: at least one long-time Maya user has publicly reported that the app's more rigid model feels like a step back from the flexibility of the original per-country plan selection, which is worth knowing if you're a returning customer who liked picking exact plans for exact trips. If you'd rather skip the app entirely, the original website purchase flow — pick a plan, get a QR code by email, install it — is still available and works exactly as it always has.
Here's Maya's actual current pricing for its unlimited-data plans across the destinations we track, pulled directly from our own pricing database:
| Destination | 10 days | 15 days | 30 days |
|---|---|---|---|
| United Kingdom | $19.99 | $29.99 | $39.99 |
| Italy | $19.99 | $29.99 | $39.99 |
| France | $19.99 | $29.99 | $39.99 |
| Australia | $19.99 | $29.99 | $39.99 |
| Spain | $19.99 | $29.99 | $44.99 |
| United States | $19.99 | $29.99 | $49.99 |
| Germany | $19.99 | $29.99 | $59.99 |
| Thailand | $19.99 | $29.99 | $59.99 |
| South Korea | $19.99 | $29.99 | $59.99 |
| Japan | $24.99 | $34.99 | $79.99 |
| Europe (regional) | $19.99 | $29.99 | $49.99 |
| Asia Pacific (regional) | $24.99 | $34.99 | $79.99 |
| Global (regional) | $34.99 | $49.99 | $99.99 |
Across the destinations we track, Maya's unlimited plans hold a strikingly consistent 10-day price ($19.99–$24.99) regardless of destination, with 30-day pricing varying more by region — from $39.99 in easier-to-serve markets up to $99.99 for the Global bundle. Smaller fixed-data plans (1GB to 100GB tiers) are also available for nearly every destination and cost significantly less than unlimited if you don't expect to use much data — worth checking if you're only in one country for a short trip.
Note: this table reflects our own live pricing database as of the update date above. Maya's unlimited plans apply a daily fair-use cap (commonly 3GB/day on standard tiers, up to 5GB/day on higher tiers) before throttling speeds for the rest of that day — check the specific plan's terms at checkout.
Maya holds a 4.6 out of 5 rating on Trustpilot from more than 12,000 reviews, a consistently strong score that has held steady across recent snapshots rather than drifting. Positive reviews center overwhelmingly on customer support — multiple reviewers specifically praise fast, competent help via chat and WhatsApp, including cases where support proactively followed up after an initial negative experience to make it right. The most common negative reviews describe two issues: inconsistent coverage in specific destinations (most often cited for parts of Southeast Asia outside major cities) and, in a smaller number of cases, friction getting a refund despite Maya's stated money-back guarantee — reviewers who escalated to a manager generally reported the issue was eventually resolved.
Maya comes up frequently in travel and digital nomad communities, historically recommended for its simplicity and its unusually long money-back guarantee window. Sentiment is generally positive, though the 2026 app launch has drawn some mixed reaction from longtime users who preferred the original website-based plan selection — worth watching as the app matures. The recurring critical note across threads mirrors the Trustpilot pattern: coverage that's reliable in popular destinations but more hit-or-miss in less-visited ones.
Since 2026, Maya offers both a dedicated app and the original website purchase flow — pick whichever fits how you like to buy.
Every Maya plan allows tethering with no separate restriction or add-on fee — useful for connecting a laptop or sharing with travel companions.
If your eSIM won't activate or your trip falls through, Maya offers a refund window of up to 180 days — among the longest in the category.
Buy your plan weeks ahead of your trip and schedule the start date for the day you land, so you're not paying for days you don't use.
Maya sells fixed-data and unlimited plans for individual countries, plus regional and global bundles:
| Plan type | Coverage | Best for |
|---|---|---|
| Fixed-data (local) | A single country you choose | Short trips, predictable light data use |
| Unlimited (local) | A single country, daily fair-use cap | Heavier data use in one destination |
| Regional | Multi-country regions (e.g. Europe, Asia Pacific) | Multi-country trips within one region |
| Global | Worldwide coverage | Multi-region trips, frequent travelers |
As a rough guide: if you mostly need maps, messaging, and occasional browsing, a fixed-data plan (1–10GB depending on trip length) is usually cheaper than going unlimited. If you'll be streaming, on video calls daily, or don't want to think about data at all, unlimited is worth the premium — just remember the daily cap applies to unlimited plans too, it doesn't remove the concept of a limit, just raises it substantially. The moment your itinerary covers more than one country, compare the regional price against buying separate local plans — regional is very often the better deal.
Choose your destination and plan either on Maya's website or through the Maya app — both work, pick whichever you prefer.
Your eSIM QR code and installation instructions arrive by email, typically within minutes of purchase.
On iPhone: Settings > Cellular > Add eSIM, then scan the QR code. On Android: Settings > Network & Internet > SIMs > Add eSIM, then scan.
If you bought ahead of time, you can schedule the activation date for when you land, or simply leave the line switched off until you arrive so you don't lose validity days early.
On most Android phones, also enable Data Roaming for the Maya line under Mobile Networks — this step isn't required on iPhone.
Maya offers support via website chat and WhatsApp, with 24/7 availability claimed for travelers who need help before, during, or after a trip. This is consistently the most-praised part of the Maya experience across Trustpilot and Reddit alike — multiple reviewers specifically cite an initial response time of around 5 minutes, and several describe support proactively escalating and resolving issues that started out poorly.
Maya's strongest, most consistent asset is support that reliably earns praise and a refund policy that's unusually generous for the category — a 180-day window is hard to find elsewhere. The 2026 app launch adds real flexibility for travelers who want an app-based experience, though it's early enough that it's worth checking current reviews before relying on it for a trip. The trade-offs to know about: a daily cap on "unlimited" plans, and coverage that leans more on breadth of partners than a small curated network, which shows up as more variable performance in less-visited destinations. For travelers who value a strong refund guarantee and don't mind a newer app, Maya remains a strong choice. If the widest possible single-country catalogue or a more established app matters more to you, it's worth comparing against Airalo or Saily first.
Higher Trustpilot score and built-in privacy tools (ad blocker, virtual location) that Maya doesn't offer.
The widest single-country selection of any major eSIM — worth a look for less commonly covered destinations.
Also holds a very strong Trustpilot reputation — a solid second opinion if you want to compare before buying.
See our full eSIM provider comparison for more options.
This review is compiled from Maya's own published plan and coverage data, our own pricing database, verified Trustpilot reviews, and cross-checked independent reports from travel and digital nomad communities, current as of the update date above. We do not accept payment for positive coverage, and we review pricing and ratings figures on an ongoing basis to keep this page current.
Editorial note: this page contains affiliate links, including to Maya. We may earn a commission if you purchase through them, at no extra cost to you. This does not influence our testing process or verdict. Ratings and pricing shown are accurate as of the update date above and sourced from Trustpilot, official provider data, and independent third-party testing as cited.
